Reference

Legal Terms That Protect Your Account

How we operate, what your rights are, and how we handle your account data — this page sets out the legal framework behind Jiliapps. Access and eligibility depend on your local law and the regions where our services are available.

Account TermsPrivacy and DataUser RightsSupported RegionsContact and Disputes
Jiliapps Legal Terms That Protect Your Account
REACH OUR TEAM

Where to Send Legal and Account Queries

If you have a question about your rights, a data request, or a dispute, our support team is the right first stop. We aim to acknowledge account and policy queries promptly and route them to the right person. Players in Dhaka and across Bangladesh can contact us through the channels below.

Team online

Live Chat

Start a chat from the account dashboard for account-level queries, including data access requests and policy questions.

Email Support

Send detailed legal or data requests to our support email address. Attach your account reference so we can locate your records quickly.

Account Help Centre

The Help Centre covers common policy questions including account closure, data deletion requests, and how disputes are handled step by step.

ACCOUNT SECURITY

How We Protect and Manage Your Data

Data security is built into the account layer, not bolted on. Your login credentials are protected with OTP verification at sign-in, and payment details for bKash, Nagad, and Rocket are stored in encrypted form — we see only the last few characters needed for verification. We retain account data for the period required under applicable rules, and you can request a summary of what we hold at any time through the support channel.

Data Handling

We collect only what is needed to run your account — login data, payment wallet references, and transaction history. No unnecessary profiling and no data sold to advertisers.

Cookie Use

Cookies on Jiliapps manage your session and remember preferences like language and last-used payment method. You can adjust cookie settings from your browser at any time.

Retention Policy

Account records are kept for the minimum period required by applicable rules. When the retention period ends, data is deleted or anonymised per our internal data lifecycle process.

Your Rights

You can request access to your data, ask us to correct inaccurate records, or request deletion. Submit these through the support channel with your account reference.

Common Questions About Our Terms

Straightforward answers to the questions we hear most about account rights, data, and how our terms work.

Yes. Access and eligibility depend on the laws of your region. If the service is not available where you are, these terms do not grant you access regardless of technical ability to reach the site.

Submit a data access request through the support chat or email channel with your account reference. We will respond with the data we hold on your account within the timeframe required.

Yes. Send a deletion request through the support channel. We will process it subject to any retention obligations under applicable rules that may require us to keep certain records.

Transaction records linked to your bKash, Nagad, or Rocket wallet are retained for the period required under our data policy, then deleted or anonymised. Closing your account does not trigger immediate deletion of records where retention is legally required.

Raise a dispute through the support channel first. If it is not resolved at that stage, the dispute resolution clause in our full terms sets out the next steps and the applicable process.

We send advance notice of material changes to your registered contact before they take effect. Your continued use of the account after the notified date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.